Urban Ruby
San Diego, CA 92112-6124
Phone: 1-888-872-5859
Business Hours: M-F 9-5 PST
Fax: 1-720-293-8535
Thank you for Shopping Urban Ruby!
Welcome to our information page.
At Urban Ruby customer service is our #1 priority.
We want our customers to be Happy.
Hopefully this will answer all of your questions. We want you girls to love your clothes and lipsticks and baubles. If it doesn't work for you i.e. it doesn't fit or look right or whatever please exchange the item or return it (within 30 days). Burt's Bees offers a 100% satisfaction guarantee. This means if there is anything wrong or defective at all with your Burt's Bees products you will be refunded in full. Other than defective products, we cannot return cosmetics that have already been opened--other than that we will try our best to accommodate your needs, desires etc. Now with that all said we still need to cover our butt! So scroll down to view our official Shipping, Tax and Return information.
If you still have any questions please feel free to send us an email or call us toll free.

Shipping Policy

Our Shipping Costs are as follows: Urban Ruby currently ships within the 50 United States, Canada and select countries overseas. Standard orders are whenever possible processed within 3 business days (Monday thru Friday and excluding holidays), pending credit card authorization and verification. You should receive your shipment by USPS Priority Mail within 7-10 business days from the day you place your order.

Orders up to $50 - $7.50 shipping $50 to $100 - $9.20 shipping $100 to $200 - $10.15 shipping $200 and up - $14.75 shipping

Please note that rush delivery is not available to PO boxes, Alaska, Hawaii, Canada, or International addresses.

Taxes For CA Residents Only

If you are having your merchandise shipped within CA State you will be subject to 7.25% taxes on your items and 7.75% if your shipping address is in San Diego.

Refunds and Exchanges

Returns and Exchanges within 30 Days Please

We hope that you are happy with your purchase. However, if for some reason you need to return it please note that all merchandise must be unwashed, unworn and in its original packaging. Cosmetics and beauty products must be unopened. However, if your item is defective or damaged we will be happy to replace the item.

Please include your invoice, reason for return and what you would like to do i.e. credit or exchange. We will do our best to handle your return/exchange as quickly as possible. All returns or exchanges must be unused, and unwashed. Unfortunately we cannot credit opened cosmetics or beauty products.

USPS Global Express Mail Insured to the UK Up to 59.00 *24.75 60.00 to 99.00 *28.75 100.00 and up *$35.95 3-5 Business Days

Overseas Shipping via USPS Mail Up to 99.00 *$35.00 100.00 to 199.00 *$40.00 200.00 and up *45.00

Please note that international shipments may be subject to duties and taxes upon receipt according to recipient's country codes.